Head Office Cornwall: 01752 848 080    Wales & Scotland Office: 01792 399 853

Privacy Policy

Last Updated: 23rd July 2025

Independent Slate Supplies (“ISS”, “we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://independentslatesupplies.com or engage with our services.

 

Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide

    • Name, company, and contact details via contact forms or email
    • Enquiry details submitted through our website
    • Information provided during training registrations or quote requests

b. Automatically Collected Information

We use cookies and tracking tools to collect data on how visitors interact with our website:

 

    • Device and browser information
    • IP address and geographic location
    • Pages viewed, time on site, and navigation patterns

 

How We Use Your Information

We use your data for the following purposes:

 

    • To respond to enquiries or provide quotes
    • To improve website performance and user experience
    • To deliver marketing communications where consent has been given
    • For customer relationship management and sales follow-up
    • To analyse website usage for product and service optimisation

 

 

Tools We Use

a. Google Analytics

We use Google Analytics to collect statistical data about website usage. Google Analytics sets cookies to track visitor interactions. This data helps us understand user behaviour and improve the website.

 

More on how Google uses data: https://policies.google.com/technologies/partner-sites

 

b. Hotjar

Hotjar helps us better understand how users interact with our site through heatmaps, session recordings, and feedback tools. Hotjar collects anonymised information such as mouse movements, clicks, and scroll behaviour.

 

Details: https://www.hotjar.com/legal/policies/privacy/

 

c. HubSpot

We use HubSpot for marketing automation, contact management, and email communications. When you fill out a form, your details may be stored securely in our HubSpot CRM.

Learn more: https://legal.hubspot.com/privacy-policy

Legal Basis for Processing

We process your data under one or more of the following legal grounds:

    • Your consent
    • Performance of a contract
    • Compliance with a legal obligation
    • Our legitimate interests (e.g. marketing, service improvement)

Data Sharing and Storage

We do not sell your data. Your information may be shared with trusted third-party service providers (such as Hotjar, Google, and HubSpot) for processing as outlined above.

All data is securely stored and access is restricted to authorised personnel only.

 

Your Rights 

You have the right to:

 

    • Request access to your data
    • Correct or update personal information
    • Withdraw consent for marketing at any time
    • Request deletion of your data (where applicable)
    • Lodge a complaint with the Information Commissioner’s Office (ICO)

      To exercise any of these rights, please contact us at:

      📧 info@independentslatesupplies.com 
      📞 01752 848 080

       

      Cookies

      Our website uses cookies for performance, analytics, and functionality. You may control cookie settings through your browser preferences or via our cookie banner when you first visit the site.

      See our Cookie Policy for full details.

       

      Updates to This Policy

      We may update this policy periodically. Any significant changes will be notified on our website. Continued use of the site constitutes acceptance of the updated policy.

       

       

      Contact Us

      Independent Slate Supplies 

       

      6 Gilston Road, Saltash, Cornwall, PL12 6TW 

      📧 info@independentslatesupplies.com
       🌐 https://independentslatesupplies.com